The Oulu region of Northern Finland exemplifies innovation and sustainable development, earning 3rd place in the prestigious 2024 European Capital of Innovation Awards (iCapital). This recognition highlights Oulu’s success in co-creation, uniting citizens, businesses, and public organizations to tackle urban challenges.
Identifying and sharing best practices is crucial for continuous improvement in the renewal of public services through innovations and innovative procurement methods. It helps in learning from successful initiatives, avoiding common pitfalls, and fostering a culture of excellence and collaboration. Some best practices identified in Oulu include:
- Sanction-Bonus Procurement in Bike Road Maintenance: A system rewarding service providers for meeting eco-friendly and socially responsible standards, shifting focus from tasks to customer service.
- OuluINFRA Initiative: Outsourcing infrastructure work with an emphasis on cost-efficiency, employee well-being, and sustainable practices, setting a national example in public procurement.
- OuluBOT Digital Assistant: A co-created AI solution offering citizens and tourists efficient access to city services, now extended to healthcare services in the Ostrobothnia region.
Oulu region’s commitment to innovation and sustainable development is evident through these best practices. By continuously identifying and implementing good practices, the region can maintain its position as a leader in innovation and community engagement.
Download the full best practices insight to explore these transformative practices in detail.
